Terms of Use

Last updated: October 2026

By using Ratsch, you accept these Terms of Use. Please read them carefully.

1. Scope and conclusion of contract

These Terms of Use apply to the use of the Ratsch application, a meeting transcription and minutes software operated by Datafuse SRLs, Rosenheim 21, 39040 Laurein (BZ), Italy, VAT no. IT03352290211.

The contract is concluded when you register or take out a subscription. By registering, you confirm that you have read and accept these terms.

      Important: The licensee must be able to prove at any time that all participants in a Ratsch meeting have consented to the processing of their personal data specifically in connection with the Ratsch app.
    

2. Description of services

Ratsch offers the following features:

Recording and transcription of meetings and conversations
AI-assisted summaries and minutes
Automatic extraction of to-dos from conversations
Speaker recognition (speaker diarization)
Integration with your Microsoft 365 calendar
Export in various formats (PDF, DOCX, TXT)

      AI notice: Ratsch uses artificial intelligence for transcription and analysis. AI-generated results may contain errors. You are responsible for checking the results, especially for important documents.
    

3. Registration and account

3.1 Requirements

You must be at least 18 years old
You must have full legal capacity

3.2 Your obligations

Provide truthful information when registering
Keep your contact details up to date
Keep your login credentials safe
Report any suspected unauthorised access without delay

You are responsible for all activities under your account.

4. Rights of use

4.1 Licence

We grant you a limited, non-exclusive, non-transferable right to use Ratsch for business purposes as long as you comply with these terms.

4.2 Permitted use

Documenting meetings for personal or business purposes
Transcribing conversations with the consent of all participants
Creating and exporting minutes
Integration with your Microsoft 365 calendar

4.3 Prohibited use

The following uses are expressly prohibited:

Recording conversations without the consent of all participants
Use for illegal, fraudulent or harmful activities
Recording content that infringes the rights of third parties
Reverse engineering, decompiling or manipulating the software
Circumventing security features or access restrictions
Automated mass requests or overloading the servers
Sharing your account with third parties
Reselling or commercially sublicensing the service
Using it to train your own AI models without written permission

5. Consent to recording

      Important: You are legally obliged to inform all participants of a meeting about the recording and to obtain their consent.
    

In many countries, secretly recording conversations is a criminal offence. You alone are responsible for complying with all applicable laws on recording and processing conversations.

Ratsch accepts no liability for legal consequences arising from recordings made without the required consent.

6. Data ownership and intellectual property

6.1 Your content

You retain all rights to your recordings, transcripts and the documents generated from them. Ratsch claims no ownership of your content.

You grant Ratsch a limited licence to process your content solely in order to provide the service (transcription, summary, etc.). This licence ends when your account is deleted.

6.2 Ratsch property

All rights to the Ratsch software, design, algorithms and brand remain with Datafuse SRLs. You do not acquire any ownership rights in the platform.

7. Payment terms

7.1 Prices and billing

Current prices can be found on our website and in the app
All prices are exclusive of VAT (22% IVA)
Subscriptions are billed monthly or annually in advance
Annual subscriptions are discounted compared to monthly payment

7.2 Payment methods

Credit card (Visa, Mastercard, American Express)
SEPA direct debit (for EU accounts)

Payments are processed by Stripe. We do not store complete payment details.

7.3 Automatic renewal

Subscriptions renew automatically unless you cancel before they expire. You can cancel at any time in the settings. Cancellation takes effect at the end of the current billing period.

7.4 Refunds

Amounts already paid are generally not refunded. In the case of technical problems that we cannot resolve, we review individual cases. Contact us at info@ratsch.bz.

7.5 Price changes

We reserve the right to change prices. Existing subscriptions are protected at the old price until the end of their current term. We will inform you at least 30 days before a price increase takes effect.

8. Availability and support

8.1 Availability

We strive for high availability of the service but do not guarantee 100% availability. We announce maintenance work in advance wherever possible.

8.2 Support

Support is available by email at info@ratsch.bz. We usually reply within 2 working days.

9. Account deletion and data retention

9.1 Deleting recordings and minutes

You can delete individual or all recordings, including transcript and minutes, at any time without deleting your account.
When you delete, the audio recording is deleted immediately; transcript and minutes are moved to the archive.
In the archive you can restore them within 30 days or delete them permanently right away.
After 30 days in the archive they are permanently deleted automatically.

Regardless of this, audio recordings are automatically deleted 30 days after recording. Transcript and minutes are kept until you delete them.

Permanently deleted content cannot be restored. Download your minutes beforehand if you want to keep them.

9.2 Account deletion

Important: After you delete your account, your data remains available for another 30 days before it is permanently deleted.

You can delete your account at any time in the settings. After deletion:

your access is deactivated immediately
your data is kept for another 30 days
you can request restoration within these 30 days
after 30 days all your data is irrevocably deleted
billing data is kept for 10 years due to legal obligations

10. Termination by us

We may suspend or terminate your account if:

you violate these Terms of Use
you use the service for illegal purposes
you fail to settle outstanding payments despite a reminder
we discontinue the service as a whole (with reasonable advance notice)

11. Liability and warranty

11.1 Limitation of liability

Ratsch is not liable for:

indirect damages, loss of profit or loss of data
errors in AI-generated transcriptions or summaries
damages caused by third-party services (Microsoft, Stripe)
damages due to force majeure or circumstances beyond our control
damages resulting from unauthorised access to your account

11.2 Maximum liability

Our maximum liability is limited to the amount you have paid to Ratsch in the last 12 months, but at least EUR 100.00.

11.3 No guarantee

The service is provided "as is". We do not guarantee that the service is error-free, uninterrupted or suitable for a particular purpose. AI results may be inaccurate, incomplete or incorrect.

12. Indemnification

You indemnify Ratsch and Datafuse SRLs against all third-party claims arising from your use of the service, in particular from:

recordings made without the required consent
infringement of third-party rights
violations of applicable law

13. Changes to the Terms of Use

We may change these Terms of Use. In the case of material changes, we will inform you by email at least 30 days in advance. If you do not agree with the changes, you can close your account before they take effect. Continued use after they take effect constitutes acceptance.

14. Applicable law and place of jurisdiction

Italian law applies. The exclusive place of jurisdiction for all disputes is the competent court in Bolzano, Italy.

For consumers resident in the EU, the mandatory consumer protection provisions of their country of residence also apply.

15. Dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, but we always strive to find amicable solutions. If you have questions or complaints, please contact us directly at info@ratsch.bz.

16. Severability clause

Should individual provisions of these Terms of Use be invalid, the remaining provisions shall remain unaffected.

17. Contact

Datafuse SRLs
Rosenheim 21, 39040 Laurein (BZ), Italy
VAT no.: IT03352290211
Email: info@ratsch.bz

Information on how we handle your data can be found in our Privacy Policy.